At Timeless Gem Shop, we are committed to delivering your gemstones safely, securely, and on time. This shipping policy explains how we process, handle, and deliver your orders to ensure a smooth shopping experience.

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Order Processing

• All orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email once your order is placed and a shipping confirmation email with tracking details once your package is dispatched.
• Each gemstone is carefully inspected to ensure you receive high-quality and authentic products.

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Domestic Shipping

• Estimated Delivery: 7–10 business days
• Shipping Partners: DHL, FedEx, Leopard, or other trusted local couriers
• Shipping costs are calculated at checkout based on package weight and destination.
• All orders are securely packaged to prevent damage, especially fragile stones.

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International Shipping

• We ship to most countries worldwide.
• Estimated Delivery: 7–10 business days (subject to customs and local regulations).
• Shipping Partners: DHL, FedEx, UPS, or other reliable carriers.
• Shipping costs are calculated at checkout.
• Import duties, taxes, and customs charges are the responsibility of the customer and are not included in shipping fees.

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Tracking

• All shipments include a tracking number provided in your shipping confirmation email.
• You can track your order on the courier’s official website for real-time updates.

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Delivery Delays

• Shipping times are estimates and may be affected by:
  • Customs clearance procedures
  • Weather disruptions
  • Courier service delays
• While we cannot control these delays, we will assist customers in resolving any issues promptly.

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Address Accuracy

• Ensure your shipping address is complete and correct at checkout.
• We are not responsible for shipments delayed or undelivered due to incorrect or incomplete addresses.
• Double-check apartment numbers, postal codes, and country information for a smooth delivery.

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Lost or Damaged Packages

• If your package is lost or damaged, contact us within 1 day of delivery.
• Provide photos and order details to assist with investigation.
• We will work with the courier to provide a replacement or refund if necessary.

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Packaging and Safety

• All gemstones are carefully packaged to prevent damage during transit.
• Fragile or high-value stones are wrapped in protective materials and shipped in secure boxes.
• For valuable orders, insurance is recommended for added protection.

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Contact Information

For any questions regarding shipping or delivery, please reach out:

Timeless Gem Shop
📧 Email: sifatkhanofficially@gmail.com

                     info@timelessgemshop.com
🌐 Website: www.timelessgemshop.com

We are committed to providing a safe, timely, and reliable delivery experience for every customer.