Shipping & Refund Policy  

           Shipping Policy – Timeless Gem Shop

At Timeless Gem Shop, we are committed to delivering your gemstones safely, securely, and on time.

Order Processing

• Orders are processed within 1–2 business days.

• Orders placed on weekends or holidays are processed on the next business day.

• Customers will receive:

  • Order Confirmation Email

  • Shipping Confirmation Email with tracking details

• Every gemstone is quality-inspected before dispatch.

Domestic Shipping

• Estimated Delivery: 1–5 business days

• Couriers: DHL, FedEx, Leopard, or other trusted local partners

• Shipping costs are calculated at checkout (based on weight & destination).

• Fragile gemstones are packaged securely to prevent damage.

International Shipping

• We ship worldwide 🌍

• Estimated Delivery: 7–10 business days (subject to customs clearance)

• Couriers: DHL, FedEx, UPS, or other reliable carriers

• Import duties, taxes, and customs charges are the customer’s responsibility.

Tracking

• Every order includes a tracking number.

• Customers can track shipments directly on the courier’s official website.

• WhatsApp Number +923177969634

Delivery Delays

Possible causes of delay include:

• Customs clearance

• Weather conditions

• Courier service disruptions
  We will assist customers promptly in case of delays.

Address Accuracy

• Please ensure that your shipping address is complete and accurate.

• We are not responsible for delays or losses caused by incorrect addresses.

Lost or Damaged Packages

• Report issues within 1 day of delivery.

• Provide photos + order details for investigation.

• We will coordinate with the courier to arrange a replacement or refund.

Packaging & Safety

• All gemstones are carefully packaged.

• High-value or fragile items are shipped in protective boxes.

• Insurance is recommended for valuable orders.

 Refund & Return Policy – Timeless Gem Shop

Your satisfaction is our top priority. If you’re not fully happy with your purchase, please review our refund and return policy.

Return Eligibility

• Requests must be made within 7 days of delivery.

• Items must be:

  • Unused & unworn

  • In original packaging

  • Returned with receipt/proof of purchase

Non-Returnable Items

❌ Custom-made or personalized jewelry
❌ Worn, damaged, or altered items
❌ Sale or clearance items (unless defective)

Refund Process

• Returns are inspected upon receipt.

• Customers will be notified of approval or rejection via email.

• Approved refunds: processed within 5–10 business days to the original payment method.

• Shipping costs are non-refundable, unless the error was ours.

Damaged or Incorrect Items

• Contact us within 48 hours of delivery.

• Provide:

  • Photos of the item

  • Order number & issue description

• Resolution:
  ✅ Free replacement
  ✅ Or full refund

How to Request a Return

Email us at sifatkhanofficially@gmail.com

            info@timelessgemshop.com

Return Request – Order #[Your Order Number]

Include:

• Full Name

• Order Number

• Reason for Return

• Photos (if applicable)

We’ll reply with step-by-step return instructions.

Late or Missing Refunds

• Re-check your bank or credit card account.

• Contact your bank (processing times vary).

• If still unresolved, email us at sifatkhanofficially@gmail.com

• info@timelessgemshop.com

Exchanges

• Exchanges are only available for defective or damaged products.

• Once approved, we’ll ship a replacement at no extra cost.

📩 Contact Us

Timeless Gem Shop
📧 Email: sifatkhanofficially@gmail.com

                 info@timelessgemshop.com
🌐 Website: www.timelessgemshop.com